Refund Policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. For puzzles, this means that the plastic wrapping around the puzzle box must be unopened and intact. You will also need the receipt or proof of purchase.

To request a return, please contact us at contact@puzzlewnordic.com. Please note that returns must be sent to the following address: Puzzle W Nordic AB, Vättaslingan 13, 844 32 Hammarstrand, Sweden.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at contact@puzzlewnordic.com.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure that you receive the item you want is to return the item you have and, once the return has been approved, purchase the new item separately.

14-day right of withdrawal in the EU
If goods are delivered within the EU, you have the right, regardless of the above, to cancel or return your order within 14 days without having to provide any specific reason. As stated above, the item must be in the same condition as when you received it: unused, with all tags attached, and in its unopened original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will automatically be made to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process the refund before it appears in your account.

If more than 15 business days have passed since we approved your return, please contact us at contact@puzzlewnordic.com.